Terms of service
Distance contract pursuant to Legislative Decree 206/2005 (Consumer Code) · Last updated: 9 September 2026
1. Seller and scope
These Terms govern the sale of products listed on www.gioiellerialarosa.com by Gioielleria La Rosa dal 1835 S.r.l.s. ("Seller") to its customers ("Customer"). Sales are intended for end consumers. Shipping is available in Italy and abroad, subject to the conditions and costs stated in the Shipping section.
2. Products and availability
The products are jewellery, largely one-of-a-kind pieces given a new lease of life: precious items selected, inspected and reworked by hand in our workshop. The characteristics of each piece (material, stones, carat weight, size, weight) are stated on the relevant product page. Images and colours are for guidance only and may differ slightly from the original. Availability is updated on the website; as many items are one of a kind, an item may no longer be available when the order is placed.
3. Prices
All prices are stated in euros and include VAT. Shipping costs, where applicable, are shown separately before the order is confirmed (see Shipping).
4. Conclusion of the contract
An order submitted through the website constitutes an offer to purchase. The contract is concluded when the Seller sends the Customer the order confirmation email. The Seller reserves the right not to accept orders if the product is unavailable or in the event of irregularities: in this case, the Seller will notify the Customer and refund any amount already paid.
5. Payment methods
Payments are made securely using credit/debit cards (Visa, Mastercard, American Express), Shop Pay and the other methods available at checkout (including PayPal), managed through the secure Shopify Payments networks. Payment data is transmitted in encrypted form and is not stored by the Seller.
6. Legal guarantee of conformity
The products are covered by the 24-month legal guarantee of conformity provided for in Articles 128-135 of the Consumer Code. In the event of a lack of conformity, the consumer Customer is entitled to have conformity restored through repair or replacement free of charge and, where the relevant conditions are met, to an appropriate price reduction or termination of the contract. The lack of conformity must be reported using the contact details provided.
7. Right of withdrawal
The consumer Customer has the right to withdraw from the purchase as stated in the Withdrawal and Returns section.
8. Complaints and support
For any complaint or support request, contact the Seller at larosagioielli@gmail.com (tel. 095 4195194).
9. Dispute resolution
Pursuant to EU Regulation 524/2013, consumers may use the European online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr. For consumer contracts, the courts of the consumer's place of residence or domicile have jurisdiction (Article 66-bis of the Consumer Code). The contract is governed by Italian law.