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Frequently asked questions
Orders and shipping
We ship within Italy by DHL Express for €18.40. Shipping within Italy is free for orders of €1,000 or more. Home delivery in Catania and the surrounding area is free and takes 24 hours. Alternatively, you can collect your order free of charge from our boutique at Via Vittorio Emanuele II 293 in Catania.
Yes, we ship worldwide with DHL Express: €37.60 within Europe (EU), €47.20 within non-EU Europe, €55.20 to the USA and Canada, and €72.00 to the rest of the world. International shipping is discounted by 20% for orders of €1,000 or more. Any duties and customs charges for destinations outside the EU are payable by the recipient.
Orders are prepared within 1-2 working days. In Italy, we deliver within 24-48 working hours of dispatch. International delivery generally takes 2 to 5 working days, depending on the destination. Every shipment is tracked and insured. Preparation times for bespoke creations may vary, and we will keep you updated at every stage.
Write to us through the Contact page: we will be happy to help you choose the right piece of jewellery or track your order.